home
***
CD-ROM
|
disk
|
FTP
|
other
***
search
/
PC Advisor 1998 May
/
PC Advisor Issue 32 (May 1998).ISO
/
csi26uk
/
iew31_1.cab
/
support.txt
< prev
next >
Wrap
Text File
|
1997-02-18
|
13KB
|
371 lines
--------------------------------------------------------------------
SUPPORT.TXT for Microsoft Internet Explorer 3.0a
For Microsoft Windows 3.1 and Windows NT 3.51
January 1997
--------------------------------------------------------------------
(c) Copyright Microsoft Corporation, 1997
------------------------
HOW TO USE THIS DOCUMENT
------------------------
To view Readme.txt on screen in Notepad, maximize the Notepad window.
To print Readme.txt, open it in Notepad or another word processor,
and then use the Print command on the File menu.
--------
CONTENTS
--------
SUPPORT
AnswerPoint
Product Support Worldwide
--------
SUPPORT
--------
AnswerPoint
-----------
Microsoft Internet Explorer Version 3.0a for Windows 3.1 includes 90 days of
no-charge AnswerPoint Standard support and a variety of no- and low-cost
AnswerPoint Information Services.
AnswerPoint Information Services provides you with easy access to the latest
technical and support information for Microsoft products, 24 hours a day, 365
days a year. No-charge access to The Microsoft Frequently Asked Questions,
Software Library, Knowledge Base, peer-to-peer newsgroups, and other technical
information is available on http://www.microsoft.com/support. A complete
description of the full range of Information Services is available on
http://www.microsoft.com/supportnet/.
AnswerPoint Standard support provides 90 days of no-charge usability support
via a toll call for Microsoft Internet Explorer Version 3.0a for Windows 3.1.
This support is available for 90 days after you make your first call and does
NOT include connectivity issues.*
╖ In the United States, call (206) 635-7123 between 6 A.M. - 6 P.M. Pacific
time, Monday-Friday, excluding holidays.
╖ In Canada, call (905) 568-4494 between 8 A.M. - 8 P.M. Eastern time, Monday-
Friday, excluding holidays.
For support outside the United States and Canada, contact your local
subsidiary. A complete list of subsidiary phone numbers is available on
http://www.microsoft.com/supportnet/. You can also refer to the list later
in this file.
*Connectivity issues includes, but is not restricted to connecting to the
Internet via a service provider and using e-mail or fax from within a
Microsoft systems product.
Product Support Worldwide
-------------------------
If you are outside the United States and have a question about a Microsoft
product, first:
* Consult the documentation and other printed information included with
your product.
* Check online Help.
* Check the README files that come with your product disks (for more
information, see Readme.txt). These files provide general information
that became available after the books in the product package were
published.
* Consult electronic options such as CompuServe forums or bulletin boards,
if available.
If you cannot find a solution, you can receive information on how to obtain
product support by contacting the Microsoft subsidiary office that serves your
country.
The Microsoft Support Network
------------------------------------
The Microsoft Support Network, where available, offers high-quality technical
support options that allow you to get what you need: the right answers right
now.
The Microsoft Support Network is subject to Microsoft's then-current prices,
terms, and conditions in place in each country at the time the services are
used and is subject to change without notice.
Calling a Microsoft Subsidiary Office
--------------------------------------------
When you call, you should be at your computer and have the appropriate product
documentation at hand. Be prepared to give the following information:
* The version number of Microsoft product that you are using
* The type of hardware that you are using, including network hardware,
if applicable
* The operating system that you are using
* The exact wording of any messages that appeared on your screen
* A description of what happened and what you were doing when the
problem occurred
* A description of how you tried to solve the problem
Microsoft subsidiary offices and the countries they serve are listed below. If
there is no Microsoft office in your country, please contact the establishment
from which you purchased your Microsoft product.
Area Telephone Numbers
____________________________________________________
Argentina Microsoft de Argentina S.A.
Technical Support: (54) (1) 314-0560
Australia Microsoft Pty. Ltd.
Technical Support: (61) (02) 870-2131
Austria Microsoft Ges.m.b.H.
Standard Support: Installation and Handling
Windows: 0660-6510
General information about the Microsoft
Support Network in Central Europe:
Fax: 0049/2622/167006
Belgium Microsoft NV
Technical Support:
+32-2-513 32 74 (Dutch-speaking)
+32-2-502 34 32 (English-speaking)
+32-2-513 22 68 (French-speaking)
Bolivia
See Uruguay
Brazil Microsoft Informatica Ltda.
Technical Support: (55) (11) 871-0090
Canada Microsoft Canada Inc.
Microsoft Support Network:
Standard Technical Support Phone:
1 (905) 568-4494
Priority Support Information:
1 (800) 668-7975
Text Telephone (TT/TDD):
1 (905) 568-9641
Caribbean Microsoft Caribbean, Inc.
Technical Support: (972) 714-9100
Chile Microsoft Chile S.A.
Personal Operating Systems:
Phone: 56-2-330-6222
Colombia Microsoft Colombia
Technical Support: (571) 618 2255
Czech Republic Microsoft s.r.o.
Technical Support: (+42) (2) 2150 3222
Denmark Microsoft Denmark AS
Technical Support: (45) (44) 89 01 11
Dubai Microsoft Middle East
Phone: (971) 4 513 888
Ecuador Corporation Microsoft del Ecuador S.A.
Technical Support: (593) (2) 463-094
England
See United Kingdom
Finland Microsoft OY
Product Support: (358) (90) 525 502 500
For Technical Support, please contact your
local dealer.
France Microsoft France
Technical Support: (33) (1) 69-86-10-20
French Polynesia
See France
Germany Microsoft GmbH
Standard Support: Installation and Handling
Windows: 089-3176-1110
Windows 95: 089-3176-1115
General information about the Microsoft
Support Network in Central Europe:
Fax: 02622/167006
Hong Kong Microsoft Hong Kong Ltd.
Technical Support: (852) 2804-4222
Hungary Microsoft Hungary
Phone: (+36) (1) 268 1668
Iceland
See Denmark
India Microsoft India
Phone: (01) (91) 646 0694, 646 0767, 646 0813
Indonesia Indonesia - Jakarta
Technical Support:
Phone: (6221) 572-1060
Fax: (6221) 573-2077
Ireland
See United Kingdom
Israel Microsoft Israel Ltd.
Phone: 972-3-613-0833
Italy Microsoft SpA
Technical Support: (39) (2) 7039-8351
Japan Microsoft Company Ltd.
Technical Support: 0120-37-0196
Latin America Microsoft Latin American Headquarters
Technical Support: (972) 714-9100
Liechtenstein
See Switzerland (German-speaking)
Luxembourg Microsoft NV
Technical Support:
+32-2-513 32 74 (Dutch-speaking)
+32+2-502 34 32 (English-speaking)
+32+2-513 22 68 (French-speaking)
Mexico Microsoft Mexico, S.A. de C.V.
Technical Support:
Operating Systems: (52) (5) 325-0912
Netherlands Microsoft BV
Technical Support:
023-5677877 (Dutch-speaking)
023-5677853 (English-speaking)
New Zealand Microsoft New Zealand Ltd.
Technical Support: 64 (9) 357-5575
Northern Ireland
See United Kingdom
Norway Microsoft Norway AS
Technical Support: (47) (22) 02 25 50
Papua New Guinea
See Australia
Paraguay
See Argentina
Peru Technical Support: (51) (1) 422-4116
Phillippines Phone: (632) 811-0062
Technical Support: (632) 892-2295/2495
Poland Microsoft Sp.z o.o.
Technical Support: (+48) (22) 6216793,
(+48) (71) 441357
Portugal Microsoft, Lda.
Technical Support: (351) 1 4409280, 81, 82, or 83
Republic of China Microsoft Taiwan Corp.
Technical Support: (886) (2) 508-9501
Republic of Ireland
See United Kingdom
Russia Microsoft A/O
Technical Support: (+7) (502) 224 50 46
Fax: (+7) (502) 224 50 45
Scotland
See United Kingdom
Singapore Microsoft Singapore Pte Ltd.
Technical Support: (65) 337-9946
Slovenia/Slovenija Microsoft d.o.o
Technical Support: +386 61 123 23 54,
+386 64 331 020
Slovak Republic Microsoft Slovakia s.r.o.
Technical Support: (+42) (7) 312083
South Africa Microsoft South Africa
Technical Support:
(Toll Free): 0 802 11 11 04
(Toll): (2) 11 445 0100
Spain Microsoft Iberica SRL
Technical Support: (34) (1) 807-9960
Sweden Microsoft AB
Product Support: (46) (0) 8-752 09 29
Information about Technical Support:
(46) (0) 8 752 09 29
Switzerland Microsoft AG
Phone: 01-839 61 11
Technical Support (French-speaking):
022-738 96 88
General information about the Microsoft
Support Network in Central Europe:
Fax: 0049-2622-167006
Thailand Microsoft Thailand Ltd.
Technical Support:
Phone: (662) 632-0360, 61, 62, 63
Turkey Microsoft Turkey
Phone: 90 (212) 258 59 98
Technical Support: 90 (212) 258 96 66
United Kingdom Microsoft Ltd. Product Support Services
Telephone Support:
Personal Operating Systems:
(01734) 271000
Advanced Systems Support:
(01734) 271007
Microsoft Ltd.
Phone: (01734) 270001
Uruguay Technical Support: (598) (2) 77-4934
Venezuela Corporation MS 90 de Venezuela S.A.
Technical Support: 58-2-2641933
Wales
See United Kingdom
Microsoft TechNet, Technical Information Network
-------------------------------------------------------
Microsoft TechNet is the front-line resource for fast, complete answers to
technical questions on Microsoft systems and desktop products. Information
available on TechNet ranges from crucial data on client-server and workgroup
computing, systems platforms, and database products, to the latest on support
for Microsoft Windows- and Macintosh-based applications. As a TechNet user you
receive:
* Twelve monthly compact discs containing the Microsoft Knowledge Base,
Microsoft operating systems product resource kits, customer solutions,
key Microsoft conference session notes, and other valuable information
* Twelve monthly supplemental (drivers and patches) compact discs
containing the Microsoft Software Library
* A dedicated Microsoft TechNet forum on CompuServe (GO TECHNET)
* WinCIM, a Windows-based application for accessing CompuServe
* A 20 percent discount on Microsoft Press books
For more information about Microsoft TechNet, in the United States and Canada,
call (800) 344-2121, between 7:00 A.M. and 7:00 P.M. Central time, Monday
through Friday. Outside the U.S. and Canada, contact your Microsoft
Subsidiary, or call (303) 684-0914.